In the Netherlands “yes” is not “yes”
In the Netherlands “yes” is not “yes”. I often experience that. I wanted to attend a day at a HAN course. I walked to the relevant department and notified me. I was told that I had to do that again, but by mail. I did that. On the appointed training day I was not logged in. The woman said, “We have sent you an email asking us to confirm your application, we have not responded.” Two times saying “yes” was not enough. I myself went to that department to say that I would like to have a full day at that training. That seems enough to me that I would like to do? The same way as the communication with DUO. That institution finances my integration. If I made an appointment with someone from the DUO, that appointment is not valid. DUO’s letters all say something different because they are sent by different departments. They do not know that they send me letters, I think. It’s not that I’m not used to bureaucracy. In Syria it is at least so bad. But in a different way. We do not use a postal system and nothing is handled over the internet. If you want to arrange something, just take a lot of time. You are going to a building and in that building you are then sent from one cabinet to the an other. You must get a yellow paper on the first floor. Once there you have to be on the third floor. Then you get the assignment to collect stamps that need to be placed in a particular order. I do not see stamps in the Netherlands, in Syria they love it, especially in passports. In a Dutch passport, the King of the Netherlands requests everyone to assist the holder of this passport and to provide assistance if necessary. In a Syrian passport, that is not the case. That’s why we often joking that we do not get help but only pay a fine if we lose our passport.